Please be aware that we have placed a temporary stop on all new orders due to unforeseen circumstances. Thank you for understanding.

Terms & Conditions

Medical Models Online Limited operate a number of web sites dealing in various sectors of anatomy and training models, these sites listed below are all covered by the following terms and conditions.

Trading Address

Unit 14 Walronds Park,
Isle Brewers,
TA3 6QP.


Medical Models Online Limited, is a company registered in England and Wales. Company number 8521149.
We are VAT registered, reference GB 166 3504 10.


Contact Details

Tel: 01460 200111

Normal business hours are 9.00 am to 5.30 pm GMT Monday to Friday excluding Bank Holidays



Please be aware all pricing displayed on this web site is in UK Pounds Sterling (£) and therefore all payments deducted from your credit or debit card will also be in UK Pounds Sterling (£). Should a refund be made this too will be in UK Pounds Sterling (£).



Please note that all prices quoted on this web site are inclusive of UK VAT at the current rate, a price excluding VAT is usually shown below the retail price.
A VAT invoice, with the VAT shown separately, will be issued for all orders.



You can order online via the shopping cart on this web site and pay via all major credit or debit cards or via PayPal. You can also order by telephone on 01460 200111 Monday to Friday 9.00am to 5.30pm and pay via credit or debit card. Other payment methods are available such as payment by cheque, BACS or cash on collection, please contact us for further details.

NHS and Local Authority purchase orders are accepted, please email your order to clearly stating the delivery address, official purchase order number and full contact details for order confirmation. Please ensure the order clearly states the products, quantity and invoice address.



Medical Models Online Limited are happy to accept payment by a variety of methods, these include

  • Credit or Debit cards online or over the phone
  • PayPal online
  • Bank Transfer (please contact us for details)
  • Cheque, payable to Medical Models Online Limited
  • Other methods may be available, please contact us before ordering.


We accept credit and debit cards online via Cardsave, a division of Worldpay and one of the largest card processors in the world.

For you security online the payment pages of this web site are encrypted and use a 256-bit SSL certificate from Trustwave. This SSL Certificate can provide encryption between your web browser and the web server so that personal information can be transmitted over the Internet securely.


Delivery Times

Delivery time will depend on the items selected and availability of the items. We process orders every business day and can normally guarantee dispatch by next day latest and delivery within 1-2 business days unless stated otherwise. Larger items may require delivery by carrier and delivery may take an extra day. Items ordered together are not necessarily shipped the same day or in the same carton, but wherever possible we will endeavour to do so.

Royal Mail 24 shipping is used for most smaller UK orders. Shipping is available worldwide and will be automatically calculated at checkout for Republic of Ireland, Jersey, Guernsey, Spain, Portugal, Belgium, Netherlands, France, Germany, Greece, Norway, Finland, Sweden and Italy, please see Delivery Information outside of these countries you must contact us prior to ordering for a quote. Costs are calculated at standard weight and location and costs quoted on the web site are for UK mainland delivery only. Smaller items sent via Royal Mail can also be dispatched to Highlands and Islands and Northern Ireland at no extra cost, larger items that require delivery by courier may incur a small additional charge for these areas.



We gladly accept returns but please note:


1. You must first contact us to tell us the reason for return within 14 calendar days following the date of delivery, you then have a further 14 calendar days in which to return the item.
2. Items must be unused and in saleable condition and packed securely for the return trip, the buyer is responsible for the return shipping costs.
3. A refund will be made after the goods have been returned and examined to ensure they are still in an as new and resaleable condition, this will be no later than 14 calendar days after the goods are returned and usually much earlier as we will unpack returned goods on a daily basis.


Any additional Delivery/Shipping charges made over the standard fee are non-refundable.

Any shipments returned because they are undeliverable to the shipping address or any packages refused will be refunded minus the actual shipping and handling charges.

Send an email with 'RETURN' to with your order number and reason for return, and we will email you shipping instructions. All returns which are nolonger is a new and saleable condition will be charged at 25% of returned item price.


If you have received a product that is defective, please email with your order number and identify which item(s) are defective with a brief description of the defect(s) and we will reply with instructions on how to receive a replacement product.


The European Consumer Rights Directive (effective 13th June 2014) gives you the right to cancel a contract for purchase of an item within 14 calendar days of the day after you receive your purchase. This legislation is fully supported by Medical Models Online Limited and our returns policy is inline with the directive ahead of time, if you have any questions regarding this please contact our customer service team on 01460 200111.



Any item that is temporarily out of stock can be placed on backorder. Most products are generally kept in-stock and available for immediate shipment. However, if we cannot ship your order we will notify you via email of any delays and give a best estimate on when the item will be available for shipment.


3rd Party Contact

Medical Models Online do not sell or pass on any details from any of our customers, any information you provide during the payment process or sign up to our Newsletter will solely be used for the purposes outlined and will only be used by ourselves or our carrier for the purposes for which they are intended, none of these details will be given to any 3rd parties.



Neither Medical Models Online Limited, or its affiliates make any diagnosis or give medical recommendations. Always consult with your physician before using these products. These products are not intended to cure, heal, or prevent diseases. The medical evaluation by your physician is advised at all times. does not make or imply any medical claims on products described.

Some of the products advertised on this web site may contain small parts which could constitute a choking hazard for young children, please be advised to supervise small children when they have access to any of the anatomy models and other products sold by this web site.


All content © Medical Models Online Limited 2017.

Medical Models Online © 2017